![]() We are sooo frustrated, any suggestions? Wondering if we should turn to social Please don't take this the wrong way, but I would strongly suggest you change the way you respond to some guest reviews. We are superhost, and we work extremely hard for our 50+ guest reviews consistently show this.Īirbnb tells we are valued as superhost every time we call, anybody else finds this rhetoric? ![]() Thing is she left before we had a chance to “resolve” but in reality there was nothing to resolve!Īll her complaints are lies, twisted truths, even went out of her way to say we had a misty/ mould smell in our home and water damage ? Unfortunately we won’t allow to be manipulated by lies and a refund was not granted. ![]() This crazy guest (new to Airbnb) even threatened us to write a bad revenue if “ we didn’t resolve this”. We had a guest who cancelled her reservation after a one night stay coming up with a bunch of nonsense excuses just to get her refund since we had a strict cancellation policy. We filed a complaint to have a Review removed (which contains a bunch of lies that doesn’t accurately describe their experience at all ) and we are being ignored. It’s been 4 weeks of follow up calls and no one calls us back!! Is it just us or are you also being ignored by Airbnb Ambassadors?
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